Auliya, R. and Prabowo, I.P.D.A. 2021. BUSINESS PROCESS REENGINEERING IN THE BUSINESS PROCESS OF HAJJ AND UMRAH REGISTRATION SERVICES (CASE STUDY: MINISTRY OF RELIGION IN BALIKPAPAN CITY). Airlangga Journal of Innovation Management. 2, 1 (Jul. 2021), 68–81. DOI:https://doi.org/10.20473/ajim.v2i1.25759.