ALIGARH, F. INTEGRATION OF CONFIRMATION EXPECTATIONS, JUSTICE, TRUST, AND RESPONSIBILITY MODELS, PERCEPTIONS, IN EXPLAINING COMPLAINTS BEHAVIOR ON ONLINE SHOPPING SITES. BAKI (Berkala Akuntansi dan Keuangan Indonesia), [S. l.], v. 2, n. 2, 2017. DOI: 10.20473/baki.v2i2.4761. Disponível em: https://e-journal.unair.ac.id/BAKI/article/view/4761. Acesso em: 3 aug. 2024.