Prakoeswa, C. R. S., Hidayah, N., Dewi, A., Purnamasari, I., Adriansyah, A. A., & Yaqub, A. M. (2022). Patient Satisfaction, Perception-Expectation Gap, and Costumer Satisfaction Index in Annual Survey 2021 at Dr. Soetomo General Academic Hospital. Folia Medica Indonesiana, 58(2), 178–186. https://doi.org/10.20473/fmi.v58i2.34550