PRAKOESWA, C. R. S.; HIDAYAH, N.; DEWI, A.; PURNAMASARI, I.; ADRIANSYAH, A. A.; YAQUB, A. M. Patient Satisfaction, Perception-Expectation Gap, and Costumer Satisfaction Index in Annual Survey 2021 at Dr. Soetomo General Academic Hospital. Folia Medica Indonesiana, [S. l.], v. 58, n. 2, p. 178–186, 2022. DOI: 10.20473/fmi.v58i2.34550. Disponível em: https://e-journal.unair.ac.id/FMI/article/view/34550. Acesso em: 27 sep. 2024.