Folia Medica Indonesiana <p align="justify"><strong>Folia Medica Indonesiana </strong>is the medical journal of Faculty of Medicine, Universitas Airlangga, Surabaya, Indonesia. The first volume of the journal was released in 1964 under the title of "Berita Research Kedokteran Surabaja". At the end of the 1960s, the journal changed its name to "Madjalah Kedokteran Surabaja", which then in the 1970s the spelling was adjusted to become "Majalah Kedokteran Surabaya", and in the mid of 1997 the journal again changed its name into the current "Folia Medica Indonesiana". <strong>Folia Medica Indonesiana</strong> publishes articles in whole aspects of medical and health sciences produced from basic sciences, clinical, and community or public health research.<br /><br /><strong>Folia Medica Indonesiana</strong> is published four times a year in March, June, September, and December. Each issue publishes thirteen articles or fifty-two articles in each calendar year. The content of the journal can be accessed openly, making the articles freely available to endorse the global exchange of knowledge. Folia Medica Indonesiana has been accredited by the Ministry of Research, Technology, and Higher Education, the Republic of Indonesia as an academic journal <a href="" target="_blank" rel="noopener">No.158/E/KPT/2021</a> which applies from Vol. 56 No. 4 2020 and is valid until Vol. 61 No. 3 2025. <strong>Folia Medica Indonesiana</strong> has also been indexed in several reputable indexing institutions, such as <a href="" target="_blank" rel="noopener">ProQuest</a>, <a href=";from_ui=yes" target="_blank" rel="noopener">Crossref</a>, <a href="" target="_blank" rel="noopener">ASEAN Citation Index</a>, and the <a href="" target="_blank" rel="noopener">Directory of Open Access Journals (DOAJ)</a>.</p> en-US <ul> <li>Copyright of the article is transferred to the journal, by the knowledge of the author, whilst the moral right of the publication belongs to the author.</li> <li>The legal formal aspect of journal publication accessibility refers to Creative Commons Attribution-Non Commercial-Share alike (CC BY-NC-SA), (<a href="" target="_blank" rel="noopener"></a>).</li> <li>The articles published in the journal are open access and can be used for non-commercial purposes. Other than the aims mentioned above, the editorial board is not responsible for copyright violation.</li> </ul> <p align="justify">The manuscript authentic and copyright statement submission can be downloaded on this <a href="" target="_blank" rel="noopener">form</a>.</p> (Prof. Dr. Kuntaman, dr., MS., SpMK(K).) (Achmad Naufal Irsyadi (Assistant Editor)) Sun, 05 Jun 2022 00:00:00 +0000 OJS 60 Back Matter Vol. 58 No. 2 June 2022 <p>&nbsp; &nbsp;</p> Back Matter Copyright (c) 2022 Folia Medica Indonesiana Sun, 05 Jun 2022 00:00:00 +0000 Front Matter Vol. 58 No. 2 June 2022 <p>&nbsp;&nbsp;</p> Folia Medica Indonesiana Copyright (c) 2022 Folia Medica Indonesiana Sun, 05 Jun 2022 00:00:00 +0000 A First Step to Novel Approach for Treating Alkali Injury of the Cornea: Effect of Platelet Rich Fibrin Lysates on Cultured Rabbit (Oryctolagus cuniculus) Limbal Stem Cell Proliferation Exposed by Sodium Hydroxide <p><strong>Highlights:</strong></p> <ol> <li>Sodium hydroxide causing platelet rich fibrin stimulates limbal stem cell proliferation in chemical trauma.</li> <li>Limbal stem cell niche and influences limbal stemness was repaired by Platelet Rich Fibrin.</li> </ol> <p><strong> </strong></p> <p><strong>Abstract:</strong></p> <p>Chemical injuries of the eye produce extensive damage to the ocular surface and limbal stem cells, resulting in permanent unilateral or bilateral visual impairment. Alkali injuries occur more frequently than acid injuries. Platelets are a rich source of potential wound healing, promoting polypeptide growth factors. This study aimed to investigate the effect of platelet-rich fibrin (PRF) lysates on limbal stem cell proliferation, which was exposed to sodium hydroxide that resembled limbal stem cell deficiency due to chemical trauma. Confluent rabbit (Oryctolagus cuniculus) limbal stem cells wounded using 20µL of 0.00625 M sodium hydroxide (pH 13) were treated with platelet-rich fibrin lysates (PRF) (0, 5, and 10%). PRF lysates were prepared from peripheral rabbit blood according to Choukroun's method without using anticoagulant and foreign factors for platelet activation. The proliferation of limbal stem cells was measured by a 3-(4,5-dimethylthiazol-2-yl)-2.50 diphenyl tetrazolium bromide (MTT) colorimetric assay at 24, 48, and 72 hours after exposure to sodium hydroxide. Proliferation significantly increased limbal stem cells with PRF lysates 5% (p&lt;0.01) and 10% (p&lt;0.01) group compared with the control (PRF 0%). There was no significant difference between PRF lysates of 5% and 10% (p&gt;0.01). The highest proliferation of limbal stem cells was found in the PRF lysates 5% group after 48 hours (100.24%)<strong>. </strong>PRF stimulated limbal stem cell proliferation in chemical trauma caused by the sodium hydroxide model. PRF repaired the limbal stem cell niche and influenced the limbal stemness. The present findings warrant further research on PRF as a novel alternative treatment for limbal stem cell deficiency.</p> Wahyu Endah Prabawati, Gatut Suhendro, Endang Retnowati Copyright (c) 2022 Folia Medica Indonesiana Sun, 05 Jun 2022 00:00:00 +0000 Patient Satisfaction, Perception-Expectation Gap, and Costumer Satisfaction Index in Annual Survey 2021 at Dr. Soetomo General Academic Hospital <p><strong>Highlights:</strong></p> <ol> <li>Customers expectations at Dr. Soetomo General Academic Hospital has a higher quality of service.</li> <li>The handling of complaints has a low performance on the quality of services at Dr. Soetomo General Academic Hospital.</li> <li>Improving service quality requires improvements in efficient complaint handling.</li> </ol> <p> </p> <p><strong>Abstract:</strong></p> <p>Service quality is essential in health institutions that can affect patient satisfaction and loyalty. The growth in the number of patients at Dr. Soetomo General Academic Hospital, Surabaya, Indonesia, triggered the diversification of services that require periodic quality control. This study aimed to investigate the performance of 31 departments/units in the hospital, the level of customer satisfaction with services provided, and factors that could influence satisfaction. A survey about service performance, perception, and expectation of services was carried out in 31 departments/units using questionnaires from August to October 2021. Convenient respondents consisted of 2121 patients and their families aged &gt;15. Questionnaire items assessed performance, perceptions, and expectations of health services using the SERVQUAL method. Statistical Package for the Social Sciences (SPSS) software was used to perform an analysis of the results of the measurement and the difference in responses between demographic groups of respondents (p&lt;0.05 was significant). The mean performance score was 92.86, and the gap between their perception and expectation averaged -0.23. Customers' expectations of the provider's competence were met, and its performance was perceived to be the best. Meanwhile, handling complaints was perceived as having the lowest performance, while customers’ satisfaction over it had not been met. The results showed that the hospital could still not fully meet some of the customer expectations, with immediate improvements needed in handling complaints.</p> Cita Rosita Sigit Prakoeswa, Nur Hidayah, Arlina Dewi, Indah Purnamasari, Agus Aan Adriansyah, Amak M. Yaqub Copyright (c) 2022 Folia Medica Indonesiana Sun, 05 Jun 2022 00:00:00 +0000 Front Matter Vol.58 No.1 March 2022 Front Matter Copyright (c) 2022 Folia Medica Indonesiana Mon, 07 Mar 2022 00:00:00 +0000