APRILIA, F. THE ANALYSIS OF DECLINING OUTPATIENT VISITS IN SURABAYA SURGICAL HOSPITAL USING AN INTERNAL BUSINESS PROCESS PERSPECTIVE. The Indonesian Journal of Public Health, [S. l.], v. 15, n. 2, p. 245–251, 2020. DOI: 10.20473/ijph.v15i2.2020.245-251. Disponível em: https://e-journal.unair.ac.id/IJPH/article/view/9473. Acesso em: 4 oct. 2022.