Aprilia, Fina. “THE ANALYSIS OF DECLINING OUTPATIENT VISITS IN SURABAYA SURGICAL HOSPITAL USING AN INTERNAL BUSINESS PROCESS PERSPECTIVE”. The Indonesian Journal of Public Health 15, no. 2 (August 4, 2020): 245–251. Accessed November 29, 2024. https://e-journal.unair.ac.id/IJPH/article/view/9473.