HASTUTI, S. K. W.; BAGINDA, N. C.; ANDA, S. A. A QUALITATIVE STUDY: HOSPITAL PATIENT COMPLAINT MANAGEMENT . Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia), [S. l.], v. 10, n. 1, p. 31–40, 2022. DOI: 10.20473/jaki.v10i1.2022.31-40. Disponível em: https://e-journal.unair.ac.id/JAKI/article/view/23947. Acesso em: 4 aug. 2024.