HERMANTI, P. Kepuasan Pelanggan berdasarkan Dimensi Timeliness Kualitas Jasa Evans dan Lindsay dengan Metode Importance Performance Analysis. Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia), [S. l.], v. 5, n. 1, p. 82–90, 2017. DOI: 10.20473/jaki.v5i1.2017.82-90. Disponível em: https://e-journal.unair.ac.id/JAKI/article/view/7053. Acesso em: 4 aug. 2024.