NATARINI, L. W. E. Analisis Kesenjangan Kualitas Pelayanan berdasarkan Kepuasan Pasien Poliklinik Saraf RS Bhayangkara Surabaya. Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia), [S. l.], v. 6, n. 2, p. 75–82, 2018. DOI: 10.20473/jaki.v6i2.2018.75-82. Disponível em: https://e-journal.unair.ac.id/JAKI/article/view/7081. Acesso em: 4 aug. 2024.