Hastuti, S. K. W., Baginda, N. C. and anda, S. A. (2022) “A QUALITATIVE STUDY: HOSPITAL PATIENT COMPLAINT MANAGEMENT ”, Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia), 10(1), pp. 31–40. doi: 10.20473/jaki.v10i1.2022.31-40.