Pramono, A. Y. “ANALYSIS OF SERVICE QUALITY BASED ON PATIENT’S ASSESSMENT AND EXPECTATION IN MOTHER AND CHILD HOSPITAL OF SURABAYA”. Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia), vol. 7, no. 2, Dec. 2019, pp. 199-06, doi:10.20473/jaki.v7i2.2019.199-206.