Wardana, A.E. 2022. Kualitas Pelayanan Surat Keterangan Catatan Kepolisian Online: Studi Kasus di Kepolisian Resor Sidoarjo. Journal of Governance and Administrative Reform. 1, 1 (Aug. 2022), 47–62. DOI:https://doi.org/10.20473/jgar.v1i1.37953.