Wardani, L.A.K., Murahartawaty, M. and Ramadani, L. 2016. Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition Dan Service Operation Di Pemerintah Kota Bandung. Journal of Information Systems Engineering and Business Intelligence. 2, 2 (Oct. 2016), 81–87. DOI:https://doi.org/10.20473/jisebi.2.2.81-87.