WARDANI, L. A. K.; MURAHARTAWATY, M.; RAMADANI, L. Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition Dan Service Operation Di Pemerintah Kota Bandung. Journal of Information Systems Engineering and Business Intelligence, [S. l.], v. 2, n. 2, p. 81–87, 2016. DOI: 10.20473/jisebi.2.2.81-87. Disponível em: https://e-journal.unair.ac.id/JISEBI/article/view/2003. Acesso em: 4 aug. 2024.