SETIAWAN, R. A.; SETYOHADI, D. B. Analisis Komunikasi Sosial Media Twitter sebagai Saluran Layanan Pelanggan Provider Internet dan Seluler di Indonesia. Journal of Information Systems Engineering and Business Intelligence, [S. l.], v. 3, n. 1, p. 16–25, 2017. DOI: 10.20473/jisebi.3.1.16-25. Disponível em: https://e-journal.unair.ac.id/JISEBI/article/view/3523. Acesso em: 21 jun. 2024.