RIANTO, R.; SETYOHADI, D. B. Mengukur Kesiapan Implementasi Customer Relationship Management (CRM) Model Application Service Provider (ASP) pada Usaha Mikro Kecil Menengah (UMKM) di Indonesia. Journal of Information Systems Engineering and Business Intelligence, [S. l.], v. 3, n. 1, p. 26–32, 2017. DOI: 10.20473/jisebi.3.1.26-32. Disponível em: https://e-journal.unair.ac.id/JISEBI/article/view/3547. Acesso em: 4 aug. 2024.