P. Amelia, A. Lathifah, M. D. Haq, C. L. Reimann, and Y. Setiawan, “Optimising Outpatient Pharmacy Staffing to Minimise Patients Queue Time using Discrete Event Simulation”, J. Inf. Syst. Eng. Bus. Intell., vol. 7, no. 2, pp. 102–111, Oct. 2021.