S. R. Anggraeni, N. A. Ranggianto, I. Ghozali, C. Fatichah, and D. Purwitasari, “Deep Learning Approaches for Multi-Label Incidents Classification from Twitter Textual Information”, J. Inf. Syst. Eng. Bus. Intell., vol. 8, no. 1, pp. 31–41, Apr. 2022.