Octabriyantiningtyas, Dhyna, and Erma Suryani. “The Effect of Service Quality on T-Cash Customer Satisfaction Using System Dynamics Framework”. Journal of Information Systems Engineering and Business Intelligence 5, no. 1 (April 25, 2019): 76–84. Accessed August 4, 2024. https://e-journal.unair.ac.id/JISEBI/article/view/11812.