[1]
Pratiwi, D.D. 2021. Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management. 14, 1 (Apr. 2021), 50–68. DOI:https://doi.org/10.20473/jmtt.v14i1.22677.