[1]
Yudi, A. and Ruswanti, E. 2021. Freight Forwarding Company: The Effect of Service Failure, Recovery, Satisfaction, and Customer Loyalty. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan). 14, 2 (Aug. 2021), 179–193. DOI:https://doi.org/10.20473/jmtt.v14i2.27223.