WANDEBORI, H. Proposed Business Strategy Improvement Through Service Quality Gap Model to Increase Membership Coverage of BPJS Ketenagakerjaan. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan), [S. l.], v. 12, n. 3, p. 189–206, 2019. DOI: 10.20473/jmtt.v12i3.14833. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/14833. Acesso em: 4 aug. 2024.