PRATAMA, V.; HARTINI, S. The Effect of Perception of Health Care Service Quality on Patient Satisfaction and Loyalty in Mother and Child Hospital. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 13, n. 3, p. 234–253, 2020. DOI: 10.20473/jmtt.v13i3.21139. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/21139. Acesso em: 27 jul. 2025.