HARYANTO, B.; T.J, S. Pengaruh Relationship Marketing, Trust, Commitment, Citra, Dan Fasilitas Pada Customer Loyalty. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 2, n. 3, 2009. DOI: 10.20473/jmtt.v2i3.2385. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/2385. Acesso em: 18 jun. 2025.