INDRA, J.; SARJONO, H. Queue Analysis System For Improving Efficiency Of Service. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 3, n. 3, 2010. DOI: 10.20473/jmtt.v3i3.2402. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/2402. Acesso em: 23 may. 2025.