HERMANSYAH, R.; SUTANTO, E. M. Analisis Efektivitas "Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 5, n. 2, 2012. DOI: 10.20473/jmtt.v5i2.2557. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/2557. Acesso em: 9 jun. 2025.