DHARMAWAN, A.; WURJANINGRUM, F. Rancangan Perbaikan Kualitas Pelayanan Jasa Dengan Metode Servqual, Importance Performance Analysis, Dan Quality Function Deployment Pada Plasa Telkom Cabang Dinoyo Surabaya. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 7, n. 3, 2016. DOI: 10.20473/jmtt.v7i3.2712. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/2712. Acesso em: 29 apr. 2025.