FATORAHMAN, F.; LESTARI, Y. D. Analisis Kualitas Layanan Perpustakaan Kampus B Universitas Airlangga Melalui Integrasi Importance Performance Analysis (IPA), Dan Model Kano Serta Usulan Perbaikannya Menggunakan Cause And Effect Diagram. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan), [S. l.], v. 8, n. 2, 2016. DOI: 10.20473/jmtt.v8i2.2726. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/2726. Acesso em: 4 aug. 2024.