YUDI, A.; RUSWANTI, E. Freight Forwarding Company: The Effect of Service Failure, Recovery, Satisfaction, and Customer Loyalty. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 14, n. 2, p. 179–193, 2021. DOI: 10.20473/jmtt.v14i2.27223. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/27223. Acesso em: 18 jul. 2025.