WANDEBORI, H. Patient Overall Satisfaction derived from the Service Quality and Sources of Expectation in the Health Service Company. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan), [S. l.], v. 10, n. 2, p. 93–109, 2017. DOI: 10.20473/jmtt.v10i2.3550. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/3550. Acesso em: 4 aug. 2024.