WAN JUSOH, W. A.; MOHD ISHAR, N. I.; SJAHRIR, M. I. .; HUSSIN, N. F. S. The Strategies to Improve Customer Experience: A Case of Online Shopping Platform. Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management, [S. l.], v. 15, n. 3, p. 330–346, 2022. DOI: 10.20473/jmtt.v15i3.40294. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/40294. Acesso em: 26 apr. 2025.