NUGROHO, M.; ROMADHON, S. Model Peningkatan Loyalitas Pelanggan dengan Pengujian terhadap Servicescape, Kualitas Pelayanan dan Kepuasan Pelanggan. Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management, [S. l.], v. 11, n. 2, p. 181–192, 2018. DOI: 10.20473/jmtt.v11i2.10067. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/10067. Acesso em: 8 jun. 2025.