PRATAMA, Y. A.; FIRMANSYAH, E. A. Kualitas Pelayanan pada Perusahaan Transportasi: Realisasi VS Ekspektasi. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan), [S. l.], v. 12, n. 1, p. 42–61, 2019. DOI: 10.20473/jmtt.v12i1.12196. Disponível em: https://e-journal.unair.ac.id/JMTT/article/view/12196. Acesso em: 4 aug. 2024.