Fatorahman, Fatorahman, and Yetty Dwi Lestari. 2016. “Analisis Kualitas Layanan Perpustakaan Kampus B Universitas Airlangga Melalui Integrasi Importance Performance Analysis (IPA), Dan Model Kano Serta Usulan Perbaikannya Menggunakan Cause And Effect Diagram”. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori Dan Terapan) 8 (2). https://doi.org/10.20473/jmtt.v8i2.2726.