Fatorahman, Fatorahman, and Yetty Dwi Lestari. “Analisis Kualitas Layanan Perpustakaan Kampus B Universitas Airlangga Melalui Integrasi Importance Performance Analysis (IPA), Dan Model Kano Serta Usulan Perbaikannya Menggunakan Cause And Effect Diagram”. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan) 8, no. 2 (October 6, 2016). Accessed November 25, 2024. https://e-journal.unair.ac.id/JMTT/article/view/2726.