Lestariningsih, Titin. “Analysis of Service Quality and Trust on Customer Satisfaction of Ojek Online in Banyuwangi”. Journal of Theory and Applied Management (Jurnal Manajemen Teori dan Terapan) 14, no. 3 (December 12, 2021): 298–323. Accessed January 28, 2025. https://e-journal.unair.ac.id/JMTT/article/view/30033.