1.
Hermansyah R, Sutanto EM. Analisis Efektivitas "Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya. J. Theor. Appl. Manage. [Internet]. 2012 Aug. 5 [cited 2024 Nov. 29];5(2). Available from: https://e-journal.unair.ac.id/JMTT/article/view/2557