Strategi Peningkatan Mutu Pelayanan Keperawatan Berdasarkan Analisis Posisi Perilaku Caring Perawat dengan Jendela Pelanggan
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Method: This study used 30 samples to assess input, proses and output. Research site was in Bhakti Rahayu hospital Surabaya for 1 month. Research instrument was questionnaire. Research data was used to determine optimum strategy of operational research approach using a simple dynamic program.
Result: The result showed that the optimum strategy throught the line of affordable cuost – good fasilities – sufficient caring behavior – sufficient administrative – sufficient infrastructure – reliable human resources had the greates value of 70.
Conclusion it can be cancluded that not all ideal line have a high value.
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