Permadi, I. 2023. Criteria Selection and Comparative Analysis of Popular Chatbot Frameworks (Dialog flow, Microsoft Bot Framework, IBM Watson Assistant and Rasa) For Implementation in Libraries: a Systematic Literature Review. JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan. 13, 2 (Dec. 2023), 94–103. DOI:https://doi.org/10.20473/jpua.v13i2.2023.94-103.