PERMADI, I. Criteria Selection and Comparative Analysis of Popular Chatbot Frameworks (Dialog flow, Microsoft Bot Framework, IBM Watson Assistant and Rasa) For Implementation in Libraries: a Systematic Literature Review. JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan, [S. l.], v. 13, n. 2, p. 94–103, 2023. DOI: 10.20473/jpua.v13i2.2023.94-103. Disponível em: https://e-journal.unair.ac.id/JPERPUS/article/view/51070. Acesso em: 4 aug. 2024.