RAHMAH, E.; MARLINI, M. Managerial Based on TQM in Delivering Quality Service Padang State University Library. Record and Library Journal, [S. l.], v. 4, n. 2, p. 148–153, 2019. DOI: 10.20473/rlj.V4-I2.2018.148-153. Disponível em: https://e-journal.unair.ac.id/RLJ/article/view/12051. Acesso em: 4 aug. 2024.