HIDAYATULLAH, T. A. .; WURJANINGRUM, F. Enhancing The Service Quality of The Tour and Travel SME By Integrating Servqual Dimensions, Kano Model, and Fishbone Diagram. Southeast Asian Business Review, [S. l.], v. 1, n. 2, p. 183–197, 2023. DOI: 10.20473/sabr.v1i2.50943. Disponível em: https://e-journal.unair.ac.id/SABR/article/view/50943. Acesso em: 7 jun. 2025.