Maziyah, N. and Vitasari, P. (2022) “The Dominant Effect of Electronic Service Quality Attributes on Affective, Conative, and Action Electronic Customer Loyalty on Shopee E-Commerce Users in East Java”, TIJAB (The International Journal of Applied Business), 6(1), pp. 107–119. doi: 10.20473/tijab.v6.I1.2022.31934.