ibhar, frinov feldiko. “E-Servqual Analysis of Satisfaction and Loyalty on Tokopedia Consumers in Riau Province”. TIJAB (The International Journal of Applied Business) 6, no. 1 (April 25, 2022): 01–16. Accessed April 23, 2024. https://e-journal.unair.ac.id/TIJAB/article/view/33673.