Pengaruh Penerapan Prinsip Leadership, Employee Involvement, dan Continuous Improvement terhadap Kepuasan Kerja Karyawan

Aderia Putri Prasanti, Nyoman Anita Damayanti

Abstract views = 522 times | views = 936 times



Job satisfaction rate of Rumah Sakit Mata Undaan Surabaya (RSMU)’s employees increasedfrom 76,92% to 78,92% in 2012-2013. Unfortunately, in 2014 this rate decreased to 74,91%. The target set by management is 80%. Therefore, job satisfaction rate of RSMU’s employees has not reached the target. The aim of this study is to analyze the influence of leadership, employee involvement, and continuous improvement principle implementationtowards the job satisfaction of RSMU’s employees. This study used observational method with cross sectional design. The data was obtained through questionnaire with simple random sampling involving 90 employees as the sample of the research. The next step is analyzing the data analytically by using logistic regression test univariate (α=0,05) to examine the influence of leadership, employee involvement, and continuous improvement principle implementation towards the employee’s job satisfaction. The test result indicates that there are influences of two principles implementation towards the employee’s job satisfaction. Those principles, on the one hand, are leadership (sig=0,002) and continuous improvement (sig=0,006). On the other hand, the implementation of employee involvement does not affect the job satisfaction.

Keywords :Employee job satisfaction, leadership, employee involvement, continuous improvement

Full Text:



Arnold, H. J., & Daniel C. Feldman.(1988). Organizational Behavior. New York: Mc Graw-Hi II Inc.

Arumugan, V.C.,& Mojtahedzadeh, R. (2006).Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model).International Journal of Academic Research in Bussiness and Social Science Vol 1. No.3

Bhaskara, R.A. (2011). Analisis Pengaruh Penerapan PrinsipTotal Quality Management terhadap Kepuasan Kerja Perawat Obstetri dan Ginekologi RSU Dr. Soetomo. Surabaya:Universitas Airlangga

Best, M.F., &Thurston, N.E. 2004.Measuring NurseJob Satisfaction.Journal of Nurse Administration 34(6): 283-90

Ching, S., Ling, Y., & Rong-Da. (2005). Effects of Job Rotation and Role Stress Among Nurse on Job Satisfaction and Organizational Commitment. BMC Health Service Research

Dale. (2003). Total Quality Management (Edisi Ketiga). New Jersey : Prentice Hall

Dose, J.J. (1997). Work Values: An Integrative Framework And Illustrative Application To Organizational Socialization. Journal of Occupational and Organizational Psychology Vol 70

Gasperz, V. ( 2005). Total Quality Management (Terjemahan). Jakarta. PT. Gramedia Pustaka Utama

Gibson, dkk. (2009). Organizational: Behavior, Structure, Process. New York : The McGraw Hill Companies, Inc.

Hughes. 2012. Leadership: Memperkaya Pelajaran dari Pengalaman, edisi 7. Jakarta: Salemba Humanika

Ijaz, A. 2012.Internal Customer Job Satisfaction and Role of TQM Practices.Far East Journal of Psychology and Business Vol. 6 No. 2 February 2012

Judge, T.A., & Bono, J.E. (2000) Five Factor Model of Personality and Transformasional Leadership.Journal of Applied Psychology

Lawler, E.E., Mohrman, S.A., and Ledford, G.E., (1998).Strategies For High Performance Organizations – The CEO Report Employee Involvement, TQM, And Reengineering Programs In Fortune 1000 Corporations. San Fransisco: Jossey-Bass Publishers

Luthans, F. (2006).Perilaku Organisasi. Edisi Sepuluh. Yogyakarta: Penerbit Andi

Lowery, C.M., Beadles, N.A., and Carpenter, J.B. (2000). TQM’s Human Resources Component. Quality Progress, Vol. 33. No. 2

Prasanti, A.A. 2015. Analisis Pengaruh Penerapan Prinsip Total Quality Management Terhadap Kepuasan Kerja Karyawan. Surabaya: Universitas Airlangga

Pisoulis, L., Migdalas, A., Pardalos, M., and Chinchuluun A. (2008).Pareto Optimality, Game Theory and Equilibria. Retrivied from

Robbins, S.P. (2001). Perilaku Organisasi, Buku I Edisi 9. Jakarta: Gramedia

Siagian, P. (2005). Kiat Meningkatkan Produktivitas Kerja. Cetakan Pertama.Jakarta: PT. Rineka Cipta

Scarpello, V., & Campbell, J. P. (1983). Job Satisfaction: Are All The Parts There? Pers. Psychology,36,577-600.

Tjiptono, F. (2003).Strategi Pemasaran. Edisi Kedua. Yogyakarta: Penerbit Andi

Wahyudi, T. 2010. Upaya Meningkatkan Kepuasan Kerja Karyawan di Rumah Sakit Muhammadiyah Surabaya. Surabaya: Universitas Airlangga

Yasin.(2001). Kepemimpinan dalam Pengembangan Organisasi.Jurnal Lintasan Ekonomi Fakultas Ekonomi Universitas Brawijaya Malang, Volume 18 Nomor 1, Malang


  • There are currently no refbacks.


Views JAKI Stats


This journal is indexed by:



And many more...

We follow the ICMJE recommendations and Listed on 


Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.