Perancangan dan Evaluasi Usability Aplikasi Pengelolaan Laboratorium Komputer
Downloads
Abstrak” Aplikasi pengelolaan laboratorium komputer dirancang dan diterapkan sebagai studi kasus pengukuran evaluasi tingkat kegunaan, dengan tujuan akhir sebagai peningkatan layanan dari laboratorium. Aplikasi dirancang untuk dapat mengakomodasi tiga tingkatan pengguna dengan memiliki empat fitur utama, yaitu: chatting, internet connection, service request serta information. Hasil rancangan dan implementasi aplikasi telah dievaluasi dengan menggunakan standar ISO 9241-11 untuk mengukur tingkat kegunaan (usability) terhadap pengguna, tiga faktor yang terlibat dalam pengukuran adalah efektivitas, efisiensi, serta kepuasan. Pengukuran tingkat kegunaan penting untuk menentukan tingkat penerimaan pengguna terhadap aplikasi dan sekaligus sebagai sarana pengumpulan masukan untuk penyempurnaan aplikasi bagi pengembang. Hasil evaluasi untuk tingkat efektivitas menunjukkan angka keberhasilan yang tinggi terhadap penggunaan aplikasi, yaitu 90-100%. Sedangkan hasil pengukuran efisiensi menunjukkan waktu penggunaan fitur yang masih belum merata, ada sebagian fitur yang masih belum intuitif sehingga membutuhkan waktu yang cukup panjang bagi pengguna untuk mengoperasikan sebuah fitur, dengan waktu terlama 20 detik. Sejalan dengan hasil evaluasi efektivitas yang tinggi, pengukuran tingkat kepuasan pengguna juga menghasilkan contribution score yang signifikan di angka 88,75, sehingga dapat ditarik simpulan bahwa pengguna hanya memiliki sedikit ketidaknyamanan pada aplikasi dan relatif memberikan penilaian positif pada implementasi aplikasi.
Kata Kunci”Evaluasi usability, Perancangan Perangkat Lunak, Standar ISO 9241-11, User Experience
Abstract” A laboratory management application has been designed and implemented as a case study for usability evaluation of the application, with the final aim is to increase the service level of the laboratory. The application is designed to accommodate three different users with their own specific roles and also has four main features, that are: chatting, internet connection, service request, and information. The result of the application's design and implementation have been evaluated using ISO 9241-11 standard to measure the effectivity, efficiency, and satisfaction. The measurement of usability level is important for determining the users' acceptance level of application and also as a feedback mechanism for the benefit of application improvement by the developer. Evaluation results for effectivity level show a high success rate of the application usage, as big as 90-100%. While the efficiency measurement results show the time of use of application's features that are still not evenly distributed, there are several features that are not quite intuitive and require a long time for users to accomplish some particular tasks, with the longest time is 20 seconds. In line with the high result of effectivity, measurement of users satisfaction also show a significant contribution score at 88,75, so it can be concluded that users only have minor inconvenience against the application and tend to have a positive rating to the application.
Keywords”ISO 9241-11 Standard,Software Design, Usability Evaluation, User Experience
Barnett, L., Gatzidis, C., & Harvey, C. (2017). An Investigation into Usability and First Time User Experiences within Mobile Games. Edutainment.
Bevan, N. (2010). Extending the Concept of Satisfaction in ISO Standards. KEER 2010 International Conference on Kansei Engineering and Emotion Research. Paris.
Bevan, N., Carter, J., & Harker, S. (2015). ISO 9241-11 Revised: What Have We Learnt About Usability Since 1998? HCI International 2015 (hal. 143-151). Los Angeles: Springer International Publishing.
Bevan, N., Carter, J., Earthy, J., Geis, T., & Harker, S. (2016). New ISO Standards for Usability, Usability Reports and Usability Measures. 18th International Conference on Human-Computer Interaction, (hal. 268-278).
Guimarí£es, M. d., & Martins, V. F. (2014). A checklist to evaluate Augmented Reality Applications. 2014 XVI Symposium on Virtual and Augmented Reality (hal. 45-52). Piata Salvador: IEEE.
Hermanto, A., Supangat, S., & Mandita, F. (2017). Evaluasi Usabilitas Layanan Sistem Informasi Akademik Berdasarkan Kombinasi ServQual dan Webqual Studi Kasus : SIAKAD Politeknik XYZ. Journal of Information Systems Engineering and Business Intelligence, Vol 3(No 1), 33-39.
Hussain, A., Mkpojiogu, E. O., & Hussain, Z. (2015). Usability Evaluation of A Web-based Health Awareness Portal on Smartphone Devices using ISO 9241-11 Model. Jurnal Teknologi.
ISO/TC 159/SC 4 Ergonomics of human-system interaction. (1998). ISO/FDIS 9241-11 - Ergonomics of human-system interaction -- Part 11: Usability: Definitions and concepts.
ISO/TC 159/SC 4 Ergonomics of human-system interaction. (1998). ISO 9241-11:1998. Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 11: Guidance on usability.
Kerzazi, N., & Lavallee, M. (2011). Inquiry on usability of two software process modeling systems using ISO/IEC 9241. 24th Canadian Conference on Electrical and Computer Engineering(CCECE) (hal. 773-776). Niagara Falls: IEEE.
Taohai, K., Phimoltares, S., & Cooharojananone, N. (2010). Usability Comparisons of Seven Main Functions for Automated Teller Machine (ATM) Banking Service of Five Banks in Thailand. 2010 International Conference on Computational Science and Its Applications (hal. 176-182). Fukuoka: IEEE.
Authors who publish with this journal agree to the following terms:
All accepted papers will be published under a Creative Commons Attribution 4.0 International (CC BY 4.0) License. Authors retain copyright and grant the journal right of first publication. CC-BY Licenced means lets others to Share (copy and redistribute the material in any medium or format) and Adapt (remix, transform, and build upon the material for any purpose, even commercially).
