Pengaruh Work Overload dan Perceived Organizational Support dengan Job Stress Pegawai Bank di Masa Pandemi
Downloads
Stres kerja merupakan permasalahan umum yang diterima pegawai, tetapi bagaimana stres kerja pegawai yang sekarang dihadapkan dengan kondisi pandemi COVID-19 terutama pegawai pada bidang ekonomi seperti Bank. Penelitian ini bertujuan untuk mengetahui apakah terdapat pengaruh work overload dan perceived organizational support dengan job stress di masa pandemi pada pegawai Bank di Surabaya. Pada penelitian ini sebanyak 93 partisipan. Instrumen penelitian yang digunakan job demand oleh Bakker. Perceived organizational support oleh Eisenberger. Sedangkan job stress miliki Cullen. Analisis data menggunakan regresi linear dan multiple regresi dengan aplikasi Jamovi. Hasil penelitian ini menunjukan bahwa work overlaod memiliki pengaruh positif yang signifikan dengan job stress sebesar 18,4%. Sedangkan perceived organizational support memiliki pengaruh yang negatif tidak signifikan dengan job stress overlap 2,04%. Selanjutnya work overload dan perceived organizational support dengan job stress yang didapatkan hasilnya adalah signifikan dengan overlap sebesar 21%.
Alifah, E. W. (2020). Pengaruh Stres Kerja, dan Beban Kerja, terhadap Kinerja Karyawan. Journal of Management and Bussines (JOMB), 1, 83–98. https://doi.org/10.31539/jomb.v2i1.1215
Arbar, T. F. (2021). Jangan Terkejut! Banyak Karyawan Sakit Mental karena Pandemi. https://www.cnbcindonesia.com/lifestyle/20210215121049-33-223352/jangan-terkejut-banyak-karyawan-sakit-mental-karena-pandemi
Arsyad, F. (2021). Prosiding. Jurnal Prosiding Politeknik Kesejahteraan Sosial (Polteksos) Bandung, 160–169.
Bakker, A. B., Demerouti, E., Taris, T. W., Schaufeli, W. B., & Schreurs, P. J. G. (2003). A Multigroup Analysis of the Job Demands-Resources Model in Four Home Care Organizations. International Journal of Stress Management, 10(1), 16–38. https://doi.org/10.1037/1072-5245.10.1.16
Bakker, K. (2017). Role Overload and Job Stress : The Role of Perceived Organizational Support. June, 1–23.
Byrne, Z. S., & Hochwater, W. A. (2008). Perceived organizational support and performance relationships across levels of organizational cynicism. Journal of Managerial Psychology, 23(1), 54–72. https://doi.org/10.1108/02683940810849666
Chandra, D. (2018). Konflik Kerja dan Stres Kerja Terhadap Kinerja Karyawan pada PT . Bank Tabungan Negara Tbk. ReserachGate, September. https://www.researchgate.net/publication
Cullen, F. T., Link, B. G., Wolfe, N. T., & Frank, J. (1985). The social dimensions of correctional officer stress. Justice Quarterly, 2(4), 505–533. https://doi.org/10.1080/07418828500088711
De Jonge, J., Van Breukelen, G. J. P., Landeweerd, J. A., & Nijhuis, F. J. N. (1999). Comparing group and individual level assessments of job characteristics in testing the job Demand-Control Model: A multilevel approach. Human Relations, 52(1), 95–122. https://doi.org/10.1023/A:1016924517061
Delfianti, W. (2019). PENGARUH STRES KERJA TERHADAP KINERJA KARYAWAN PADA PT BANK MANDIRI (PERSERO) Tbk AREA MEDAN IMAM BONJOL. In Jurnal Akuntansi. Politeknik Negeri Medan.
Demerouti, E., Nachreiner, F., Bakker, A. B., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. In Journal of Applied Psychology (Vol. 71, Issue 3, pp. 500–507). https://doi.org/10.1037/0021-9010.71.3.500
Faaroek, A. (2020). Pengaruh Job Demand Terhadap Turnover Intention Melalui Burnout Pada Karyawan Work From Home. 17(September).
Futriani, L. (2020). Pengaruh Job Demand, Perceived Organizational Support Terhadap Work Stress Dan Implikasinya Pada Employee Performance Di Balai Diklat Industri Surabaya [Universitas Airlangga]. http://repository.unair.ac.id/98345/
Gibson, Ivancevich, Donnelly, K. (2011). Organizations: Behavior, Structure, Processes (P. Ducham (ed.); Fourteenth). McGraw-Hill Irwin.
Handayani, R. T., Kuntari, S., Darmayanti, A. T., Widiyanto, A., & Atmojo, J. T. (2020). Faktor Penyebab Stres Pada Tenaga Kesehatan Dan Masyarakat Saat Pandemi Covid-19. Jurnal Keperawatan Jiwa, 8(3), 353.
ILO. (2014). Safety and Health at Work: A Vision for Sustainable Prevention.
Julita, S., & Andriani, I. (2017). Santi Julita, Iin Andriani. 16(1), 40–53.
Karunia, A. M. (2020). Survei PPM Manajemen: 80 Persen Pekerja Mengalami gejala Stres Karena Khawatir Kesehatan. https://money.kompas.com/read/2020/06/05/133207026/survei-ppm-manajemen-80-persen-pekerja-mengalami-gejala-stres-karena-khawatir.
Lanciano, T., Graziano, G., Curci, A., Costadura, S., & Monaco, A. (2020). Risk Perceptions and Psychological Effects During the Italian COVID-19 Emergency. Frontiers in Psychology, 11(September). https://doi.org/10.3389/fpsyg.2020.580053
Laschinger, P. (2006). The effect of structural empowerment and perceived organizational support on middle level nurse managers ' role satisfaction. Journal of Nursing Management, 14(July 2005), 13–22.
Luthans, F. (2009). Organizational Behavior. In McGraw-Hill Irwin. https://doi.org/10.5005/jp/books/10358_23
Malik, N. (2011). A study on occupational stress experienced by private and public banks employees in Quetta City. African Journal of Business Management, 5(8), 3063–3070. https://doi.org/10.5897/AJBM10.199
Maulidyah, I. A. (2017). Pengaruh stres kerja terhadap kinerja karyawan back office dengan motivasi sebagai variabel intervening pada pt. bank tabungan negara (persero), tbk kantor cabang surabaya. Jurnal Ilmu Manajemen Volume, 5(3).
Mujiasih, E. (2015). Hubungan Antara Persepsi Dukungan Organisasi (Perceived Organizational Support) Dengan Keterikatan Karyawan. Jurnal Psikologi Undip, 14(1), 40–51. https://doi.org/10.14710/jpu.14.1.40-51
Muliana, Hafasnuddin, M. I. (2015). Pengaruh budaya organisasi, pengembangan karir dan kepuasan kerja terhadap kinerja karyawan serta dampaknya pada kinerja bank bri cabang bireuen. 4(2), 202–210.
Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches. In Teaching Sociology (Seven Edit, Vol. 30, Issue 3). Pearson Education Limited. https://doi.org/10.2307/3211488
Parker, D. (1983). Theories of team cognition: Cross-disciplinary perspectives. Theories of Team Cognition: Cross-Disciplinary Perspectives, 32, 160–177. https://doi.org/10.4324/9780203813140
Pratiwi, Y. (2020). Pengaruh Konflik Peran Ganda, Stress Kerja dan Beban Kerja Terhadap Kinerja Karyawan Dengan Lingkungan Kerja Sebagai Variabel Moderasi. Institut Agama Islam Negeri Salatiga, 1–120.
Puci, M. V., Nosari, G., Loi, F., Puci, G. V., Montomoli, C., & Ferraro, O. E. (2020). Risk Perception and Worries among Health Care Workers in the COVID-19 Pandemic: Findings from an Italian Survey. Healthcare, 8(4), 535. https://doi.org/10.3390/healthcare8040535
Putri, K. R. (2020). Mengelola Stres Pegawai di Tengah Pandemi Covid-19. Djkn.Kemenkeu.Go.Id. https://www.djkn.kemenkeu.go.id/artikel/baca/13486/Mengelola-Stres-Pegawai-di-Tengah-Pandemi-Covid-19.html
Rakhmawati, V. E., & Syarifah, D. (2017). Jurnal Psikologi Industri dan Organisasi LEMBAGA PEMASYARAKATAN KLAS I SURABAYA. Jurnal Psikologi Industri Dan Organisasi, 6(4), 78–92.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Rosdiana, Y. (2020). Dampak Covid-19 Terhadap Budaya Organisasi Perusahaan. https://www.ayosemarang.com/read/2020/06/15/58742/dampak-covid-19-terhadap-budaya-organisasi-perusahaan
Sahaduta, B. Y., & Noermijati. (2017). PENGARUH KESELAMATAN DAN KESEHATAN KERJA (K3) DAN WORK OVERLOAD TERHADAP JOB STRESS PADA KARYAWAN PT BAHARI UTAMA KARYA. Jurnal Ekonomi Dan Bisnis.
Setiawan, M. (2018). Pengaruh Stres Kerja Terhadap Kepuasan Kerja dan Kinerja Karyawan PT. Bank Negara Indonesia (Persero) TBK Cabang Universitas Brawijaya. Jurnal Ilmiah Mahasiswa, 7(1), 11.
Singh, G., Singh, A., Zaidi, S. Z. H., & Sharma, S. (2020). a Study on Mental Health and Well-Being of Individuals Amid Covid-19 Pandemic Lockdown. IX(V), 952–963.
Siu, H., Spence Laschinger, H. K., & Finegan, J. (2008). Nursing professional practice environments: Setting the stage for constructive conflict resolution and work effectiveness. Journal of Nursing Administration, 38(5), 250–257. https://doi.org/10.1097/01.NNA.0000312772.04234.1f
Sudrajat, A. (2019). Pengaruh Beban Kerja dan Dukungan Supervisor terhadap Stress Kerja (Studi pada karyawan PT. SMI/Seluler Media Infotama, Kota Bontang, Kalimantan Timur). Jurnal Administrasi Bisnis (JAB), 67(1), 8–14. http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/2783/3171
Susetyo, R. I., & Ratnaningsih, I. Z. (2016). Dan Stres Kerja Pada Karyawan Bagian Produksi. 5(1), 55–59.
Syahrizal Sidik. (2020). Bank Mandiri: UMKM Paling Banyak Ajukan Keringanan Kredit. CNBC Indonesia. https://www.cnbcindonesia.com/market/20200402120039-17-149333/bank-mandiri-umkm-paling-banyak-ajukan-keringanan-kredit
UURI. (1998). Undang-Undang Republik Indonesia No. 10 Tahun 1998 Tentang Perbankan. Lembaran Negara Republik Indonesia, 182. http://www.bphn.go.id/data/documents/98uu010.pdf
Wulandari, B. (2021). PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT DAN EMPLOYEE ENGAGEMENT TERHADAP KESIAPAN BERUBAH KARYAWAN BANK X CABANG MEDAN TESIS. Universitas Sumatera Utara.
BRPKM is a periodical publication with open access to the Creative Commons Attribution 4.0 International (CC-BY 4.0). Therfore, the copyright remains with the author.
With this license, anyone has the right to use the information and to re-distribute the content contained in this journal for any purpose, including commercial purposes. It can be done as long as it fulfills two conditions, namely; (1) you shall provide attribution by citing the original link source, and state if any changes have been made; and (2) you may not use any legal provisions or technological means of control that can legally restrict others from doing the things that are permitted by this license.
Journal editors will not ask the author to approve the transfer of copyright on all published manuscripts.
