Evaluasi Kinerja Billingsystem Rawat Inap Menggunakan Kerangka Pieces
Downloads
The occurrence of patient dissatisfaction in Wiyung Sejahtera Hospital associated with the duration in providing the hospitalization bills information shows 90.26% in January to November 2014. This research aimed to analyze the knowledge, necessity of skills training and human resource needed related to billingsystemin
evaluating the performance of billing system through user's perspective by using PIECES Framework. This isdescriptive analytic studywith cross-sectional design. Information obtained from 57 respondents, which input
and verifies bills on the application billingsystem hospitalization. The result showed that the knowledge of billingsystemusers is good, the necessity of IT training is not fulfilled and user's skills is not good. Billingsystem
hospitalization performance evaluation using PIECES Framework results for all indicators are constraints; Performancemean 2,6667; Informationmean 2,8319; Economymean 2,6901; Controlmean 2,7544; Efficiency mean 2,7661 and Servicemean 2,8596. There is a strong correlation between training toward users knowledge about billingsystem. In order to improve the quality of service, it is urgently required to hospital itself providing training to users, developing into a fully package integrated system and arranging standard operating procedures.
Keywords: billingsystemperformance, evaluation,PIECES framework
Aditama, T. Y. (2007). Manajemen Administrasi Rumah Sakit, Edisi kedua, Cetakan Ketiga, Jakarta: UI Press.
Anggita, D. S. (2012). Analisis Waktu Tunggu Pemberian Informasi Tagihan asien Pulang Rawat Inap di RS Grha Permata Ibu Tahun
Skripsi. Jakarta: Universitas Indonesia.
Anfa, J. (2015). Evaluasi Kinerja BillingSystem Rawat Inap Berdasarkan Perspektif Pengguna (Studi di Rumah Sakit Wiyung
Sejahtera Surabaya). Skripsi. Surabaya: Universitas Airlangga.
Darmawan, D. dan K. N. Fauzi. (2013). Sistem Informasi Manajemen. Bandung: Remaja Rosdakarya.
Hindrawanti, Iin. 2009. Upaya Pengembangan Sistem Penilaian Kinerja Individu pada Perawat pelaksana di Unit Rawat Inap Rumah
Sakit Onkologi Surabaya. Skripsi. Surabaya: Universitas Airlangga.
Khairani, T., H. Susilo dan Riyadi. (2013). Implementasi Sistem Informasi Administrasi Rumah Sakit Berbasis Komputer Untuk
Meningkatkan Kinerja Karyawan (Studi pada BillingSystems RSUD Dr.Saiful Anwar Malang). Jurnal Administrasi Bisnis (JAB). Vol. 6 No. 2, pp.1-9.
Laudon, K. C., dan J.P. Laudon. (2014). Management InformationSystems Managing The Digital Firm – Thirteenth Edition. New York: Pearson Education.
Robbins, S. P. dan David A. DeCenzo. (2010). Fundamentals of Human Resource Management Tenth Edition. US: John Wiley &
Sons
Rustiyanto, E. (2011). Sistem Informasi Manajemen Rumah Sakit yang Terintegrasi. Yogyakarta: Gosyen Publishing.
Shelly, T. N. (2012). Evaluasi Sistem Informasi Manajemen di Bagian Rawat Jalan Rumah Sakit Umum Bhakti Yudha Depok Tahun
Tesis. Jakarta: Universitas Indonesia.
Whitten, L dan Bentley. (2007). System Analysis and Design Methods. New York: The McGraw-Hill.
Wijono, D. (2007). Evaluasi Program Kesehatan dan Rumah Sakit. Surabaya: CV. Duta Prima Airlangga. 129-134.
1. As an author you (or your employer or institution) may do the following:
- make copies (print or electronic) of the article for your own personal use, including for your own classroom teaching use;
- make copies and distribute such copies (including through e-mail) of the article to research colleagues, for the personal use by such colleagues (but not commercially or systematically, e.g. via an e-mail list or list server);
- present the article at a meeting or conference and to distribute copies of the article to the delegates attending such meeting;
- for your employer, if the article is a ‘work for hire', made within the scope of your employment, your employer may use all or part of the information in the article for other intra-company use (e.g. training);
- retain patent and trademark rights and rights to any process, procedure, or article of manufacture described in the article;
- include the article in full or in part in a thesis or dissertation (provided that this is not to be published commercially);
- use the article or any part thereof in a printed compilation of your works, such as collected writings or lecture notes (subsequent to publication of the article in the journal); and prepare other derivative works, to extend the article into book-length form, or to otherwise re-use portions or excerpts in other works, with full acknowledgement of its original publication in the journal;
- may reproduce or authorize others to reproduce the article, material extracted from the article, or derivative works for the author's personal use or for company use, provided that the source and the copyright notice are indicated.
All copies, print or electronic, or other use of the paper or article must include the appropriate bibliographic citation for the article's publication in the journal.
2. Requests from third parties
Although authors are permitted to re-use all or portions of the article in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
3. Author Online Use
- Personal Servers. Authors and/or their employers shall have the right to post the accepted version of articles pre-print version of the article, or revised personal version of the final text of the article (to reflect changes made in the peer review and editing process) on their own personal servers or the servers of their institutions or employers without permission from JAKI;
- Classroom or Internal Training Use. An author is expressly permitted to post any portion of the accepted version of his/her own articles on the author's personal web site or the servers of the author's institution or company in connection with the author's teaching, training, or work responsibilities, provided that the appropriate copyright, credit, and reuse notices appear prominently with the posted material. Examples of permitted uses are lecture materials, course packs, e-reserves, conference presentations, or in-house training courses;
