Hubungan Antara Level Emergency Severity Index (ESI) dengan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Sido Waras
Downloads
The number of patients in Sido Waras Hospital Emergency Department declined since in 2013 until 2015 and the preliminary survey also showed there were complex complaints emergency department services. Therefore, the purpose of this study was to analyze the relationship between the service and the satisfaction of patients in Sido Waras Hospital Emergency Department.The concept of ESI Sido Waras Hospital Emergency Department namely provided categories of patients based on the gravity and duration of patient management.
Therefore in this study to analyze the relationship with the ESI level of patient satisfaction in the Sido Waras Hospital Emergency Department. This study was a survey.
Keywords : Emergency department, ESI level, patient satisfaction, service quality
Arikunto S. (2006). Metodelogi Penelitan. Yogyakarta: Bina Aksara.
Bolk, J. E., Mencl, F., Rijswijck, B. T. F. V., Simons, M. P., Vught, A. B. V. (2007). Validation of the emergency severity index (ESI) in self referred patients in a European emergency department. Emerg Med J. 24: 170-174
Christ, M. (2010). Modern in the emergency department. Deutsches Arzteblatt international, 107 (50), pp.892-8.
Esther & Bhuiya. (2009). Wait Time for Treatment in Hospital Emergency Departements. NCHS Data Publication. www.cdc.gov
Gilboy, N., Tanabe, P., Travers, D., Rosenau, A. M. (2011). Emergency Severity Index (ESI); A Triage Tool for Emetgency Department Care Version 4. AHRQ Publication. www.ahrq.gov
Goestsch, D.L and S.Davis. (2005). Introduction to Total Quality : Quality, Productivity, Competitiveness, Englewood Clifs, N J. Pretince Hall International, Inc.
Jerrard, David. (2012). How Long Are Patients Willing to Wait in the Emergency Department Before Leaving Without Being Seen?: University of Maryland. Virginia.
Kelly, AE. (2005). Relationships in emergency care, Topics in Emergency Medicine, Vol 27, No 3, pp.192–197.
Kementerian Republik Indonesia. (2012). Pedoman Teknis Bangunan Rumah Sakit IGD Depertemen Kesehatan RI Tahun 2012.
Kurniasari, Regina. (2016). Analisis Hubungan Pelayanan dengan Kepuasan Pasien (Studi di IGD Rumah Sakit Sido Waras). Universitas Airlangga.
Mace, S.E. & Mayer, T.A. (2008). Chapter 155 Triage. In Jill M.Baren et., eds Pediatric Emergency Medicine. Philadephia: Elsevier Helath Sciences, pp.1087-1096.
Sugiyono. (2010) Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, Dan R&D. Hal: 6-15. Bandung: Alfabeta.
Supriyanto, S., Ratna, D.W. (2010). Manajemen Mutu Pelayanan Kesehatan. Health Advocacy.Surabaya
Triage Research Team. (2004). Emergency Severity Index (ESI) A Triage Too for Emergency Department Care. AHRQ Publication. No12-0014
1. As an author you (or your employer or institution) may do the following:
- make copies (print or electronic) of the article for your own personal use, including for your own classroom teaching use;
- make copies and distribute such copies (including through e-mail) of the article to research colleagues, for the personal use by such colleagues (but not commercially or systematically, e.g. via an e-mail list or list server);
- present the article at a meeting or conference and to distribute copies of the article to the delegates attending such meeting;
- for your employer, if the article is a ‘work for hire', made within the scope of your employment, your employer may use all or part of the information in the article for other intra-company use (e.g. training);
- retain patent and trademark rights and rights to any process, procedure, or article of manufacture described in the article;
- include the article in full or in part in a thesis or dissertation (provided that this is not to be published commercially);
- use the article or any part thereof in a printed compilation of your works, such as collected writings or lecture notes (subsequent to publication of the article in the journal); and prepare other derivative works, to extend the article into book-length form, or to otherwise re-use portions or excerpts in other works, with full acknowledgement of its original publication in the journal;
- may reproduce or authorize others to reproduce the article, material extracted from the article, or derivative works for the author's personal use or for company use, provided that the source and the copyright notice are indicated.
All copies, print or electronic, or other use of the paper or article must include the appropriate bibliographic citation for the article's publication in the journal.
2. Requests from third parties
Although authors are permitted to re-use all or portions of the article in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
3. Author Online Use
- Personal Servers. Authors and/or their employers shall have the right to post the accepted version of articles pre-print version of the article, or revised personal version of the final text of the article (to reflect changes made in the peer review and editing process) on their own personal servers or the servers of their institutions or employers without permission from JAKI;
- Classroom or Internal Training Use. An author is expressly permitted to post any portion of the accepted version of his/her own articles on the author's personal web site or the servers of the author's institution or company in connection with the author's teaching, training, or work responsibilities, provided that the appropriate copyright, credit, and reuse notices appear prominently with the posted material. Examples of permitted uses are lecture materials, course packs, e-reserves, conference presentations, or in-house training courses;
