Hubungan Antara Level Emergency Severity Index (ESI) dengan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Sido Waras

Regina Kurniasari

= http://dx.doi.org/10.20473/jaki.v4i2.2016.97-106
Abstract views = 4447 times | downloads = 3515 times

Abstract


The number of patients in Sido Waras Hospital Emergency Department declined since in 2013 until 2015 and the preliminary survey also showed there were complex complaints emergency department services. Therefore, the purpose of this study was to analyze the relationship between the service and the satisfaction of patients in Sido Waras Hospital Emergency Department.The concept of ESI Sido Waras Hospital Emergency Department namely provided categories of patients based on the gravity and duration of patient management.
Therefore in this study to analyze the relationship with the ESI level of patient satisfaction in the Sido Waras Hospital Emergency Department. This study was a survey.

Keywords : Emergency department, ESI level, patient satisfaction, service quality


Full Text:

PDF

References


Arikunto S. (2006). Metodelogi Penelitan. Yogyakarta: Bina Aksara.

Bolk, J. E., Mencl, F., Rijswijck, B. T. F. V., Simons, M. P., Vught, A. B. V. (2007). Validation of the emergency severity index (ESI) in self referred patients in a European emergency department. Emerg Med J. 24: 170-174

Christ, M. (2010). Modern in the emergency department. Deutsches Arzteblatt international, 107 (50), pp.892-8.

Esther & Bhuiya. (2009). Wait Time for Treatment in Hospital Emergency Departements. NCHS Data Publication. www.cdc.gov

Gilboy, N., Tanabe, P., Travers, D., Rosenau, A. M. (2011). Emergency Severity Index (ESI); A Triage Tool for Emetgency Department Care Version 4. AHRQ Publication. www.ahrq.gov

Goestsch, D.L and S.Davis. (2005). Introduction to Total Quality : Quality, Productivity, Competitiveness, Englewood Clifs, N J. Pretince Hall International, Inc.

Jerrard, David. (2012). How Long Are Patients Willing to Wait in the Emergency Department Before Leaving Without Being Seen?: University of Maryland. Virginia.

Kelly, AE. (2005). Relationships in emergency care, Topics in Emergency Medicine, Vol 27, No 3, pp.192–197.

Kementerian Republik Indonesia. (2012). Pedoman Teknis Bangunan Rumah Sakit IGD Depertemen Kesehatan RI Tahun 2012.

Kurniasari, Regina. (2016). Analisis Hubungan Pelayanan dengan Kepuasan Pasien (Studi di IGD Rumah Sakit Sido Waras). Universitas Airlangga.

Mace, S.E. & Mayer, T.A. (2008). Chapter 155 Triage. In Jill M.Baren et., eds Pediatric Emergency Medicine. Philadephia: Elsevier Helath Sciences, pp.1087-1096.

Sugiyono. (2010) Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, Dan R&D. Hal: 6-15. Bandung: Alfabeta.

Supriyanto, S., Ratna, D.W. (2010). Manajemen Mutu Pelayanan Kesehatan. Health Advocacy.Surabaya

Triage Research Team. (2004). Emergency Severity Index (ESI) A Triage Too for Emergency Department Care. AHRQ Publication. No12-0014


Refbacks

  • There are currently no refbacks.




Web
Analytics

Views JAKI Stats

 

This journal is indexed by:

   

     

And many more...

We follow the ICMJE recommendations and Listed on 

 

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.